Credit Guide

Who we are

MakeMyLoan Pty Ltd (trading as MakeMyLoan). Credit Representative 389087, authorised under Australian Credit Licence ACL 548289.

The services we provide

• Credit assistance for home loans, investment lending, car and asset finance, and business/commercial lending where applicable
• Comparing loan products across a panel of lenders and explaining the differences
• Helping you prepare, package and lodge applications, and supporting you through to settlement

We do not provide tax, legal or financial advice. Whether a loan is right for your broader circumstances may need advice from an accountant, financial adviser or lawyer.

Best Interests Duty

For regulated consumer credit, mortgage brokers must act in your best interests and prioritise your interests when providing credit assistance. Our recommendations are based on your requirements and objectives, and we will explain why a recommended option is considered to be in your best interests.

Responsible lending

Before providing credit assistance for regulated consumer credit we assess whether the loan is unsuitable for you, based on your requirements, objectives and financial situation. We will ask you for information and documents to make that assessment — a copy of our preliminary assessment is available on request within the timeframes set by the National Consumer Credit Protection Act 2009 (Cth).

How we are paid

• We may receive commissions from lenders and/or aggregators when a loan settles (typically an upfront and a trail commission calculated on the loan balance)
• Commission amounts vary by lender and product — details for any loan we recommend are set out in your credit proposal or disclosure documents, and reasonable estimates are available on request
• If a broker fee is payable by you for a particular service, it will be disclosed and agreed in writing before you are charged

Where required, we will give you a credit proposal or quote before credit assistance proceeds, showing fees and commissions for your specific loan.

Complaints

If something goes wrong, please tell us — our internal dispute resolution process and timeframes are on the complaints page. If we cannot resolve your complaint, you can contact the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme, at afca.org.au or 1800 931 678.

Your privacy

How we collect and handle your personal information is explained in our privacy policy.